Error code -6144, -82

Are you keep on receiving an error code when you try to open one of your companies in Quickbooks while the other companies are opening fine?.......code:  -6144, -82
Possible Reasons:
  • The QuickBooks Transaction Log file (.TLG) and/or Network Data file (.ND) are damaged and need to be replaced.
  • The folder permissions have not been setup to share the company files.
  • Windows User ID(s) may be damaged.
  • Other forms of data damage.=
3. If not all users are affected.


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  1. Go to your desktop, Click on the "Start" button, Open My Computer or open it directly from your desktop icon.
  2. Go to the folder location of the Company File that is causing the error.
    • I know where the file is located - You are smart. Go directly to the point 3.
    • I dont know where the file is located. Please follow the below steps
      1. Open QuickBooks, if a file opens automatically you can click Cancel at the login or go to the File menu and select Close Company/Logoff.
      2. Find the company file you receive the error with and single click on it.
      3. Note the location that displays below the list of companies, this is where your file is stored.
         
  3. Find and rename the .TLG and .ND files for the QuickBooks file causing the error.
    • .TLG and .ND files have the same name as your company file with .TLG and .ND after the .QBW, i.e.,
      • your_company_quickbooks_file.qbw.nd.
      • your_company_quickbooks.qbw.tlg.
    • Rename by right clicking the file and selecting the rename option, click on the end of the file name and type OLD or some other text to identify that is a old file.
  4. Go to your file server, open the QuickBooks Database Server Manager at Start > All Programs > QuickBooks.
  5. Select or Add the folder where the QuickBooks file is stored.
  6. Scan the folder.
  7. Open the QuickBooks file from the workstation, you should no longer receive the error.

Still not able to find the error?

We are there to help you . Call our Quickbooks pro help toll free phone number - 1 800 274 2129

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For Quickbooks getting the logs please do follow the following steps.
  1. Start Quickbooks and open your company file
  2. Press F2 key in your keyboard, it will open a window "Product Information"
  3. Then press F3 key, it will open another window "Tech Help"
  4. Browse to the tab "Open File"
  5. Select "QBWIN.LOG" and press "Open File"
  6. This will open QBWIN.log.

If you find any error please do check this log file. This will give you the possible reasons for the error. Still not able to find find and fix it? We are there to help you. Call our Quickbooks pro tech support toll free number 1-800-274-2129.

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The update installer has encountered an internal error - [solved]


Error 1603: The update installer has encountered an internal error


Cause of this error

This error is mainly caused by the corrupt or damaged installation file for windows.

How to fix it

We recommends three solutions for this problem. The first solution may solve your problem, or you may need to try all three to resolve the issue. For best results, perform the solutions in the order presented here.

Solution 1: Download and run QBInstallTool.exe file
Download the QBInstallTool.exe file that will attempt to resolve this issue. Save the file to your desktop, double click the file to run the tool. 
If you continue to receive the error after using the QBInstallTool,exe file, go to Solution 2.
Solution 2: Repair QuickBooks
After the Repair process is complete, restart your computer and then open QuickBooks. If you still encounter the problem, go to Solution 3.
Solution 3 Reinstall QuickBooks

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