- Go to your desktop, Click on the "Start" button, Open My Computer or open it directly from your desktop icon.
- Go to the folder location of the Company File that is causing the error.
- I know where the file is located - You are smart. Go directly to the point 3.
- I dont know where the file is located. Please follow the below steps
- Open QuickBooks, if a file opens automatically you can click Cancel at the login or go to the File menu and select Close Company/Logoff.
- Find the company file you receive the error with and single click on it.
- Note the location that displays below the list of companies, this is where your file is stored.
- Find and rename the .TLG and .ND files for the QuickBooks file causing the error.
- .TLG and .ND files have the same name as your company file with .TLG and .ND after the .QBW, i.e.,
- your_company_quickbooks_file.qbw.nd.
- your_company_quickbooks.qbw.tlg.
- Rename by right clicking the file and selecting the rename option, click on the end of the file name and type OLD or some other text to identify that is a old file.
- .TLG and .ND files have the same name as your company file with .TLG and .ND after the .QBW, i.e.,
- Go to your file server, open the QuickBooks Database Server Manager at Start > All Programs > QuickBooks.
- Select or Add the folder where the QuickBooks file is stored.
- Scan the folder.
- Open the QuickBooks file from the workstation, you should no longer receive the error.
Still not able to find the error?
We are there to help you . Call our Quickbooks pro help toll free phone number - 1 800 274 2129
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